Return Policy

Last Updated: November 2025

1. Service-Based Business

Thefvakphrel provides personal shopping and style curation services. We do not sell physical products directly. Therefore, this return policy primarily addresses our service offerings rather than product returns.

2. Service Cancellation and Refunds

Our service cancellation policy is as follows:

2.1 Full Refund Eligibility

You are eligible for a full refund if:

• You cancel your booking more than 48 hours before the scheduled session
• We cancel or fail to provide the booked service due to circumstances within our control
• The service provided is substantially different from what was described or agreed upon

2.2 Partial Refund Eligibility

You may be eligible for a 50% refund if:

• You cancel your booking 24-48 hours before the scheduled session
• Extenuating circumstances prevent you from attending (subject to our discretion and documentation)

2.3 No Refund Situations

No refund will be provided if:

• You cancel less than 24 hours before the scheduled session
• You fail to attend the scheduled session without prior notice (no-show)
• You are late for your session by more than 15 minutes without prior notice
• The service has been fully completed

3. Rescheduling Policy

We understand that plans change. Our rescheduling policy is designed to be flexible:

• Free rescheduling is available up to 48 hours before your scheduled session
• One free rescheduling is permitted per booking
• Additional rescheduling requests may incur a fee of €25
• Rescheduling requests must be made via email to info@thefvakphrel.world

4. Items Purchased During Sessions

Please note that Thefvakphrel does not sell clothing or accessories. Items purchased during our personal shopping sessions are bought directly from retail stores.

4.1 Retail Returns

Returns for items purchased from retailers are subject to each retailer's individual return policy. We recommend:

• Keeping all receipts and tags
• Familiarising yourself with each retailer's return policy before purchasing
• Trying on items thoroughly before leaving the store

4.2 Our Role in Returns

While we cannot process returns for items purchased from retailers, we are happy to:

• Provide advice on retailers' return policies
• Accompany you to process returns if booked as a separate session
• Offer alternative styling suggestions if you are unhappy with a purchase

5. Satisfaction Guarantee

Your satisfaction with our service is important to us. If you are not satisfied with your personal shopping experience:

• Contact us within 7 days of your session
• Explain the specific issues or concerns
• We will work with you to address your concerns, which may include offering a complimentary follow-up consultation or partial refund at our discretion

6. Refund Processing

When a refund is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once the refund has been processed
• It may take additional time for your bank or credit card company to process the refund

7. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Gift certificates or vouchers (unless required by law)
• Discounted or promotional services marked as final sale
• Services already rendered in full

8. Force Majeure

If circumstances beyond our control (such as severe weather, public health emergencies, or other force majeure events) prevent us from providing your scheduled service:

• We will offer to reschedule at no additional cost
• If rescheduling is not possible or desired, a full refund will be provided

9. Consumer Rights

This policy does not affect your statutory rights under Irish and EU consumer protection laws. If you are a consumer, you have certain rights that cannot be excluded by contract.

Consumer Rights Act 2022 (Ireland)

Under Irish law, you have the right to:

• Services provided with reasonable care and skill
• Services provided within a reasonable time
• Services matching any description or information provided

Distance Selling Regulations

If you book our services online or by phone, you may have additional cancellation rights under EU distance selling regulations. Contact us for more information.

10. Complaints Procedure

If you have a complaint about our service or our handling of a cancellation or refund:

1. Contact us directly at info@thefvakphrel.world
2. We will acknowledge your complaint within 2 business days
3. We will investigate and respond to your complaint within 10 business days
4. If you are not satisfied with our response, you may escalate the matter to the Competition and Consumer Protection Commission (CCPC) in Ireland

11. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Return Policy or to request a cancellation or refund, please contact us:

Email: info@thefvakphrel.world

Postal Address: Thefvakphrel, Dublin, Ireland

Response Time: We aim to respond to all enquiries within 24 hours during business days.

13. Governing Law

This Return Policy is governed by the laws of Ireland.

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